Anti Virus

HOW THE SERVICE WORKS

• MessageLabs clients point their Mail Exchange (MX) records to MessageLabs

• Inbound and outbound email is directed via MessageLabs, where it is scanned

• Skeptic™ provides a vital layer of security, identifying and stopping new or unknown threats

• Email containing a virus is blocked and quarantined for 30 days, and the recipient is notified

• ‘Link following’ checks all web pages referenced within an email for viruses and other threats; email is blocked if malware is found on those web sites

• If a suspicious link is confirmed as viral, a signature is created and further emails containing that link are treated as being infected with a virus; any email containing a confirmed viral link is quarantined

ABOUT MESSAGELABS

MessageLabs, now part of Symantec, provides a range of hosted services that secure and manage email, web, and IM communications. With more than 21,000 clients located in more than 99 countries, MessageLabs is recognized as the market leader in the hosted messaging security market.

*SERVICE LEVEL AGREEMENTS

• Anti-Virus Protection – 100% protection against known and unknown viruses
• Virus False Positives – 0.0001% false positive capture rate
• Delivery – 100% email delivery guarantee
• Latency – Average roundtrip time of email delivery occurs in less than 60 seconds
• Service Availability – 100% uptime
• Technical Support / Fault
Response – guaranteed response times for critical, major, and minor calls